Plantronics EncorePro 530 Customer Service Headset

Premium in all the right places.

As calls become more complex and longer than ever, your people need headsets that can help create smarter customer interactions. Now more discreet and lightweight than ever, the EncorePro 530 does just that. Wideband audio is built in from the ground up so your users can expect leading call clarity at a time when all the focus should be on the customer. And with Contextual Intelligence available when connected over softphones, the all-new HW530 can provide the additional insights you need to make your calls even more successful.

ALL-DAY COMFORT

Our most popular corded headsets are now lighter than ever. Weighing just 26g, the EncorePro 530 helps keep your team focused on the customer at all times with its ultra ergonomic design. The discreet styling means your users will forget they are even wearing it, while the visual feedback on mic positioning ensures optimum voice impact. Luxuriously soft ear cushions complete the sensation that this is the most comfortable headset in its class.

THE LIGHTWEIGHT HEAVYWEIGHT

When your team is making calls all day everyday, you will want to know they are delivering a consistent level of service to your customers. With higher-quality wideband audio as standard on the HW530, you be sure your organisation is meeting TIA920A quality assurance targets. Vibration traps and a noise-cancelling mic mean there is no loss of sound quality in busy work environments. The HW530 also comes Contextual Intelligence-ready so you can improve the customer conversation by analysing key call data from user, supervisor and IT department controls.